BroadSoft UK

Presence window

In its most basic form, the Presence window provides a quick way to check the availability of your co-workers. The Presence window is accessible from the dock menu and contains a list of all the extensions, unless your administrator has chosen a different arrangement.

User/Extension details
Search text
Presence options
Call status icons
Call information

User/Extension details: The current call status is indicated here by the icon.

Search text: To filter the list of users/extensions, text can be typed into this box and the list will update to only show items containing that text.

Call status icons: These icons indicate the current call status of each user/extension.

  • Available
  • Busy
  • Offline
  • Held
  • Do Not Disturb

Presence options: If you want to change default settings of your Presence window, you can select from "Group by" (Department, State and None) or "Sort by" (Telephone, Name, Department, State) menu, to personalize your contact list.

Context menu: If you click on one of the entries in the Presence list, then a context menu should appear. Assuming that you are not already on a call, then the menu should contain the Make Call item. By choosing this action, you can dial the extension directly.

If you had been on a call already, then the choices would have been Consult and Transfer in place of Make Call. This is appropriate because, if you are already on a call, then the expectation is that you are clicking on the extension with a view to transferring the call to them.

If you see an extension that is flashing red then it means that the extension has a call ringing at it. Click on the extension and the context menu will include an option to pickup the ringing call.

Call information: Other information about the current call.

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