BroadSoft UK

UC-One Mode

CRM Connect can also be used in UC-One mode.

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This mode is designed so that CRM Connect works co-operatively with UC-One. This means that certain features such as Presence, Call settings and Call History are removed from CRM Connect as these are also available from UC-One Communicator. It is also designed to work exclusively through the API available, with UC-One Communicator eliminating the need for CRM Connect to make any direct connection to the Broadworks XSP platform*.

*In some instance an XSi/OCI call may be made when CRM Connect starts to check a user is licensed to use CRM Connect.

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UC-One mode will also supress the pop-up window normally shown by UC-One and instead, just the normal CRM Connect Preview window will be shown. Integration and call control options will be available from the Preview window as normal, except the range of call control options will be limited.

Feature Comparison

BroadCloud CRM Connect Feature Normal Mode UC-One Mode
Phone window Yes Yes
Presence Yes No
Call settings Yes Yes
Address Book Yes Yes*
Call History Yes No
Recent Yes Yes
Features Yes No
CommPilot Express Yes No
BroadWorks Directory Searching Yes No
Preview window Yes Yes
Call Control Full Answer,Hangup,Hold
Dialing options All All
CRM integration features All All
XSI connection required Yes No

UC-One mode relies on the required API being available from UC-One Communicator. This is enabled by certain custom tags being configured against the user's BroadWorks user profile. Contact your BroadWorks system administrator for more details.

*Excludes searching of Telephone system directories.

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